Shipping policy

OVERVIEW

We post all of our jewellery by UK Royal Mail Special Delivery - Guaranteed Next Working Day - GPS Tracked & Signed For & Fully Insured which is £19.95. 

For ready to buy jewellery, order processing and delivery takes 2 to 5 working days once the order has been placed.

For bespoke jewellery, lead times can vary from 2 to 8 weeks to be handcrafted to order. We will contact you directly to confirm your estimated delivery date.

We package our jewellery in a branded small protective cardboard box that is then placed inside an official Royal Mail Special Delivery envelope which is security sealed. The external packaging and return address give no indication that there is jewellery inside or that it has been sent from South Jewellery. We believe this is the safest, most comprehensive and premium method of delivery available in the UK.

When your order is posted by UK Royal Mail Special Delivery, we will send you a discreet text alert, notifying you to check your email. The email will contain your tracking number and your order will then be delivered on the next working day. If that does not suit you, please head to the Royal Mail website, input your tracking number and reschedule for it to be delivered on a different working day or collected from your nearest post office.

Please contact Bex & Ali by email info@southjewellery.co.uk or direct message @south.jewellery on Instagram if you have any questions.